At Railtra, we understand that travel plans can change. This policy explains how cancellations and refunds work when you book train tickets through our independent third-party booking service.
1. About This Policy
Railtra is an independent third-party train ticket booking provider. We are not a railway operator and do not control railway services.
Cancellation and refund conditions depend on the ticket, fare type, railway operator, and booking service used for your journey.
Before completing a booking, please review the applicable cancellation and refund conditions.
2. Who Handles Your Refund?
The company responsible for processing your booking generally determines how your cancellation or refund is handled.
Depending on your booking arrangement:
- If Railtra processes your booking and payment: We will handle eligible cancellation and refund requests in accordance with the applicable ticket conditions.
- If a third-party booking partner processes your booking: That booking partner may be responsible for handling your cancellation and refund request.
- If the railway operator’s terms apply directly: The applicable railway operator’s cancellation and refund conditions may determine your eligibility.
Your booking confirmation should identify the relevant booking service and provide information about how to request assistance.
Railtra does not guarantee a refund unless the applicable booking terms allow one.
3. Cancellation Eligibility
Some tickets may be:
- Fully refundable
- Partially refundable
- Non-refundable
- Changeable with a fee
- Changeable only before a specified departure time
- Subject to special fare conditions
Cancellation eligibility may also depend on whether your ticket has already been used, partially used, or affected by a railway disruption.
Please check your booking confirmation and applicable fare conditions before requesting cancellation.
4. How to Request a Cancellation
To request a cancellation, please contact us through our [Contact Us] page or the support details provided in your booking confirmation.
Where available, include:
- Booking reference
- Passenger name
- Journey details
- Reason for cancellation, if required
- Any other information requested by the booking service
We may need to forward your request to the relevant booking partner or railway operator.
Submitting a cancellation request does not automatically guarantee that your ticket can be cancelled or refunded.
5. Refund Processing
If your ticket is eligible for a refund, the refund will be processed according to the applicable booking conditions.
The refund may be handled by:
- Railtra
- The third-party booking partner
- The railway operator
- The payment provider, where applicable
The refund method may depend on how your original payment was processed.
Where applicable, refunds are generally returned to the original payment method, subject to the relevant booking and payment conditions.
6. Refund Amounts and Fees
The amount refunded may depend on:
- Ticket type
- Fare conditions
- Cancellation timing
- Applicable cancellation fees
- Booking service fees
- Payment processing fees
- Any other charges permitted under the applicable terms
Some fees may be non-refundable.
We will not promise a full refund unless the applicable booking conditions provide for one.
7. Refund Processing Times
Refund processing times may vary depending on the booking service, railway operator, and payment provider.
Once an eligible refund has been approved, the time for the funds to appear in your account may depend on your payment method and financial institution.
If you have not received an expected refund, please contact our support team with your booking reference.
8. Train Cancellations and Disruptions
If your train is cancelled, delayed, or affected by a railway disruption, different rules may apply.
The railway operator or booking provider may offer specific options, such as:
- Rebooking
- Alternative travel
- Cancellation
- Refund
- Other assistance
These options depend on the applicable railway operator’s policies and the circumstances of the disruption.
Railtra does not operate trains and cannot control railway schedules or services.
We will provide assistance where appropriate, but we do not guarantee that every disruption will qualify for a refund.
9. Changes to Your Booking
If you want to change your travel date, time, passenger details, or other booking information, please contact us before making any changes.
Changes may be subject to:
- Ticket conditions
- Availability
- Change fees
- Fare differences
- Booking-provider policies
A change request may not be possible for every ticket.
10. No-Show and Unused Tickets
If you do not travel on your booked train, your ticket may be treated as a no-show or unused ticket.
Refund eligibility for unused tickets depends on the applicable fare conditions.
Some tickets may become non-refundable after the scheduled departure time.
Please review your ticket terms before travelling.
11. Duplicate or Failed Payments
If you believe you have been charged more than once or your payment failed but money was deducted, please contact us promptly.
We may need to investigate the transaction with the relevant payment provider or booking partner.
Any refund or payment reversal will be handled according to the applicable payment and booking conditions.
12. Contacting the Correct Booking Provider
Your booking confirmation may contain specific instructions for cancellations and refunds.
If it identifies a particular booking provider as responsible for your ticket, you may need to contact that provider directly.
Railtra will provide assistance where appropriate, but we cannot guarantee that we can process a refund on behalf of another company.
13. Important Booking Notice
Railtra is an independent third-party train ticket booking provider. We are not a railway operator.
Cancellation and refund conditions may vary by ticket, fare type, railway operator, and booking service.
Please review the applicable booking information before completing your purchase.
14. Contact Us
For questions about cancellations or refunds, please contact us.
Business Name: Railtra
Website: Railtra.com
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Business Address: [Insert Business Address]
Please include your booking reference when contacting us about an existing booking.